Privacy Policy

Last updated: 27 July 2026

WYNS Jewels respects your privacy and handles your personal information with care and discretion.

This Privacy Policy explains how we collect and use your personal data when you visit wynsjewels.com, contact us, request an appointment or commission a bespoke jewel.

1. Who we are

WYNS Jewels is an Antwerp-based bespoke jeweller operated by:

Wyns Jewels BV
Huidevettersstraat 38B, 2000, Antwerp, Belgium
Belgian company number: BE1030723780
Email: info@wynsjewels.com

WYNS Jewels is responsible for the personal data described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

  • your name, email address and telephone number;

  • appointment and enquiry details;

  • jewellery preferences, ring size and design specifications;

  • quotations, orders, invoices and payment status;

  • delivery, repair and aftercare information;

  • messages, reference images or engravings you provide;

  • website information such as your IP address, device type, pages visited and cookie preferences.

We only collect information that is relevant to our relationship with you.

3. How we use your information

We may use your personal data to:

  • answer your questions;

  • arrange private appointments;

  • prepare quotations;

  • design, create, deliver or repair a jewel;

  • manage payments, invoices and client records;

  • provide warranty and aftercare services;

  • operate and protect our website;

  • comply with Belgian legal and accounting obligations;

  • send WYNS communications when you have agreed to receive them;

  • measure website and advertising performance when you accept the relevant cookies.

We process your information because it is necessary to provide a requested service or fulfil a contract, because we have a legal obligation, because we have a legitimate business interest or because you have given your consent.

You may withdraw your consent at any time.

4. Sharing your information

We do not sell your personal data.

Where necessary, limited information may be shared with trusted service providers, including:

  • goldsmiths, setters and jewellery workshops;

  • diamond and gemstone suppliers;

  • payment, accounting and delivery providers;

  • website, email and IT providers;

  • professional advisers;

  • analytics and advertising platforms, where you have consented;

  • public authorities when required by law.

These parties receive only the information required to perform their services.

Some technology providers may process data outside the European Economic Area. Where required, appropriate legal safeguards are used.

5. Cookies

Our website uses essential cookies to function correctly.

With your permission, we may also use analytics or advertising cookies to understand website activity and improve our communications.

You can accept, reject or change your choices through the cookie banner or Cookie Settings on our website.

6. How long we keep your information

We keep personal data only for as long as reasonably necessary.

Enquiries that do not result in a client relationship are normally retained for up to two years. Client, order, invoice and bespoke-jewellery records may be kept longer where required for accounting, warranty, aftercare or legal purposes.

Marketing information is kept until you unsubscribe or withdraw your consent.

7. Your rights

Under the GDPR, you may request:

  • access to your personal data;

  • correction of inaccurate information;

  • deletion or restriction of your data;

  • transfer of eligible data;

  • withdrawal of consent;

  • objection to direct marketing or certain other processing.

To exercise your rights, contact info@wynsjewels.com

You may also lodge a complaint with the Belgian Data Protection Authority.

8. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no website or electronic communication method can be guaranteed to be completely secure.

9. Updates and contact

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page.

For questions about this Privacy Policy or the way WYNS Jewels handles personal data, contact:

WYNS Jewels
Wyns Jewels BV
Huidevettersstraat 38B, 2000, Antwerp, Belgium
info@wynsjewels.com